Experts Exchange EE News December 2009

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December 9, 2009 >>

What's New at Experts Exchange
News, Geniuses and Kudos

Tips From the Page Editors
mark_wills offers some pointers

Editors' Choice Articles
The top articles from the last two weeks

Holiday Gift Guide
With more here, here, here and here

Making The Tough Decisions
ericpete on a can of worms

More News and Notes
Big media just got a lot bigger

Nata's Corner
Passwords, a neat trick and lists

New Certificates
New certificate holders, through December 5

What's New at Experts Exchange

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Wanted: Writers
We're looking for people to write articles on TVs, DVD players, home theaters, games, consoles or even cars!

If you know about this stuff and want a quick 500 points (or more!), write about it!

What's New? This week features the first of several changes to the Designated Expert and Neglected Questions programs, to be done in three phases over the next few weeks. Experts will still qualify when they earn 150,000 points in a zone, and will receive emails notifying them they have been added to the Designated Expert program. What's new, though, is that members can then add zones themselves, so for example, when you qualify in the Microsoft Access zone, you can add the subzones yourself.

The second phase will include some improvements to the notifications, and will incorporate the ability to expand the number of Experts, who will receive the alerts from Experts Exchange rather than The third phase will be a change to the points awarded for answering Neglected Questions; instead of offering the original value of the question as a bonus, we will begin adding a flat 200 points before the question is graded, so the multiplier for the grade will be applied to the updated total -- if you are part of the Designated Expert program.

New Geniuses: chris_bottomley heads the list of Genius certificates as he earned his second, this one in Outlook. He is joined on the podium by MPECSInc, who capped off a year that earned him a Microsoft MVP award with a Genius certificate in Small Business Server; giltjr, whose assertion of "I'm not an IT Expert, but I did stay in a Holiday Inn Express" is dispelled by the Genius ranking in Miscellaneous Networking; and demazter, in the hunt for Rookie of the Year honors, earned 1,000,000 points in Exchange Email Server.


Kudos: CodeCruiser filed a bug report, and in posting the link, sent us to CodeJennifer's question about having search results on one form fill in another form using ASP.NET. It took a little back-and-forth to get through all the issues, but it paid off: "CodeCruiser is very knowledgable and mostly patient. Willing to spend half the day helping you to get something accomplished. :)"

justinmoore14 had an issue with the way a member wanted to close a question, and when he objected, got the Moderators involved. Following the disposition of the question, he took the time to write to WhackAMod: "Since you are the site Administrator there is something that I would like you to know. You should know that I am very appreciative (As I am sure many of the other Experts here are too), to you and all the Mods here at EE who keep this site Clean, Organized, and Professional. I would also like to thank you for taking your time to help myself and other Experts with questions or concerns that they have. Please keep up the great work."

On behalf of the Moderators, Zone Advisors, Page Editors and Cleanup Volunteers, thank you for making the job worthwhile. It's emails like yours that keep us going.

Fun and games department: Anyone who has ever worked for him/herself has had clients like this. (Thanks, Susan!)

Publication note: We'll be back next week with our last issue of 2009, after which we're going to take a couple of weeks off for the holidays. We'll be back the early January with the Expert of the Year issue.

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Tips From the Moderators

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About half of what we do is to decide whether a Cleanup recommendation or an Asker's request to close or delete a question is the best way; usually, we get involved because someone objects to the proposed resolution of the question.

Most of the time, the situation is pretty obvious, but occasionally, we come across a question where the Asker says he's found his own answer when that isn't the case. For example, the Expert posts a link to a Microsoft article that tells how to fix something, but the Asker doesn't really read through the linked page. Then another Expert says "try this", and after some trial and error, the Asker thinks he's "solved the problem."

That's not the way it works. We think that if the Expert's comment leads you to the answer, or would reasonably lead you to it, then the points should be awarded to him. Obviously, with the systems in place, it's the Experts' job to object, but that's how we're going to look at it. The Asker has promised points for a solution, and has a solution based on something the Expert suggested, and that's good enough for us.

Zhu Zhu Pet
Think robotic hamsters that don't eat, don't smell, and don't breed. $50 and up, and more for accessories, but WalMart had them for $8. Amazon has them in the $45 range.

iPhone stylus
Pogo iPhone Stylus
We have pretty big hands, and while we love all the neat things our iTouch can do (we think), we hated trying to use that little keypad, so this was a godsend (thanks for the tip, Chris!). $15

USB drive
Hacked 2GB Flash Drive
This ranks up there with the box that says "Open Other End" on both ends. A bit of design genius, but a little pricey for 2GB. $45.

Tips from the Page Editors

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mark_wills is one of the Page Editors at Experts Exchange, specializing in Microsoft databases. He recently noticed that we have frequently posted links to Experts Exchange's official Article Guidelines, but that a short checklist of "things to do first" might be helpful. So we asked him to write one.

We hope by now you have dropped by to see some really great articles on EE. Maybe you have thought about writing one yourself... Well it is not that hard -- once you start.

Arguably, the hardest thing to do is to come up with a great idea -- especially when confronted with a blank page. Inspiration for content can come from a number of places -- almost always your own life experiences. Maybe you have even come across a question or an answer that might make for interesting reading? Just make sure it is your own work and not plagiarised from somewhere else.

Don't obsess. Just start writing in Notepad (or whatever) and your thoughts will soon start to flow. Then, read it with fresh eyes and create a title. Read, review and refine is the key.

When reviewing, ask yourself a few questions...

  • Does the title entice you to read?
  • Is the opening paragraph snappy and explanatory?
  • Do you position your topic correctly?
  • Do you make your point clearly?
  • Have you finished off cleanly?

Break up those long paragraphs into individual thoughts. Add in code snippets or images to help visualize your examples. Provide extra references with links for further reading.

When it comes down to presentation, don't worry too much until you start writing your article within EE's system. Articles uses a tool based on a Rich Text box. It cannot do everything, and there are codes and tricks to help with your presentation. The best way to learn the tool is to read harfang's article: Articles and Typography: A brief manual.

When you submit your article, the Page Editors (PEs) receive a notification and will help you to get your article published. The PE role has been created to help you, the author. We can help you with spelling, grammar, content and presentation. PEs make editorial comments which are only visible between the author and the PE. So don't be worried about first appearances or other perceptions. We will be there to help you before anyone else.

Just one more tip... If you are creating your article in a word processor first, things like "smart quotes", hyphens, dashes do not translate properly, nor does color or embedded images. For images, have them handy so you can upload into your Article (and then position the image tag where you want it to appear). For "special characters", either fix them when you do paste, or you can turn off "smart quotes" in Tools ==> AutoCorrect.

Gifts for your favorite Moderator(s)

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Whiskey stones
Whiskey Stones
will_see and Netminder have been falsely accused of buying up all of these for use with their Glenlivet. $20 for a set of eight.

Naked Pint
"The Naked Pint: An Unadulterated Guide to Craft Beer"
Amazon has this listed for $13.57, which, according to them, is 32 percent off the original price of $10.50 but still cheaper than Utopias.

Barbecue thermometer
Grill Right Wireless Talking BBQ/Oven Thermometer
What's not to like? Programmable for almost anything, LCD display, five languages, and even tells you when those ribeyes are now shoe leather. $60.

Editors' Choice Articles

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The following articles have been designated as Editors' Choice by the Page Editors. For additional information on Articles and making sure your masterpiece is up to EE's publishing standards, check out the Article Guidelines and Article Tips zone.

Understanding Null, Empty, Blank, #N/A, ZLS, Nothing, Missing
by harfang:

I have been programming with VBA for Access and Excel for quite some time, and I remember that even after several years of experience, I still had trouble with the different ways to represent the absence of something. The Tao teaches us that the usefulness of a jug resides in the void inside. Let's see how absence can be tamed and made useful.

This article will hopefully save some time for VB developers, even relatively experienced ones, by defining the concepts in context, and perhaps give fellow Experts some ideas on how to explain them to beginners.

How to Write a Limerick
by DanRollins:

The aim of this article is to provide some practical advice to help you write limericks. Knowing how to write limericks -- even high-quality limericks -- will not increase your salary, help you meet beautiful women, or improve your golf game. There is no value whatsoever in knowing how to write good limericks. So, why are you wasting your time reading this?

First, let's look at the format. Here's a well-known limerick, probably written in the early 1900s -- very topical at a time all the newspapers were reporting about Einstein's intriguing new Theory:

     There was a young lady named Bright,
     Whose speed was far faster than light.
          She went out one day,
          In a Relative way,
     And returned home the previous night!

Analytical SQL : Where do you rank?
by mwvisa1:

"Top 10 customers by salesperson" sound familiar? Yes! I would expect so, and am sure there are a number of other great business analyses with a similar principle now flowing through your mind.

So, how do you query this data in your SQL system?

No answer; no worries! This article aims to answer that question for you. As the title suggests, this comes down to knowing a customer's rank with respect to other customers for a given salesperson and then selecting just those customers with a rank no greater than 10.

Binary Bit Flags: Tutorial and Usage Tips
by DanRollins:

If you need to save a true/false value -- in any programming language -- you can create a Boolean variable. But it is often possible to pack a whole bunch of Boolean values into a single numeric value. You've probably seen code sequences like these:
Code snippet

... and wondered what is going on. In this article, I hope to enlighten you, or at least pass on enough information to make you dangerous :-)

Forward Email to External Email Address - Exchange 2003
by tigermatt:

Sometimes, having the ability for a user to forward their email to another user in the organization, or indeed outside the network, is important. Ignoring the legal issues of having company information immediately forwarded to another user, the procedure is relatively easy and safe to configure, with the only issue an increased chance of a mail loop occurring.

For the purposes of this article, I have initially created two user accounts in my Active Directory structure: Joe Bloggs and Mimosa Smith. Both accounts are standard accounts on a Windows Server 2003 network, with Exchange 2003 mailboxes and external email addresses.

Charms to soothe the savage beast

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If you can get your hands on it, The Beatles Limited Edition USB Stick containing the entire catalogue, digitally remastered, plus 13 mini-documentaries. $280, and we can guarantee that it's a lot better than Yesterday sung by Hungarian ventriloquists.

If there really is a Santa Claus, then this is the job we'd love to get for Christmas: Archivist for the Grateful Dead Archive at our alma mater, UC Santa Cruz. It even pays $52,860-$68,892 DOQ. How cool is that?

Rival Toilets Customized Commode
We'll admit that the reason this one is here is because of the Apple logo, juxtaposed with the Beatles item at left and all of the less-than-flattering comments we've read about the iPhone as a telephone. But it does give us a few ideas...

Making the Tough Decisions

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An editor by trade, a writer by avocation and an Expert by happenstance, ericpete puts together the newsletter for Experts Exchange.

We've opened a can of worms.

The one really good thing about a bad recession is that it shuffles the deck in all kinds of interesting ways. Companies find out that they aren't healthy in a fashion that is colder than a ditch-digger in a late November rainstorm: earnings reports shrink, stock prices drop and CEOs and boards of directors everywhere start looking for people to blame. "It's the economy" is one of those phrases to which everyone nods his head and nobody really seems to understand.

If economists can teach anything, it's that nothing is static except for one thing: customers will only buy what they don't want until what they do want comes along at a price they can afford. Look at your computer; the odds are good that it's running some variety of Windows -- despite the fact that it has bugs, is a target for viruses, and always seems to be not doing what should be a simple task without the requisite "are you sure".

Why don't we all switch to Macs? Simple: it means buying a new computer -- and even when you're faced with that prospect (as I was a few months back), the devil you know is always a lot less scary than the devil you don't. Why don't we all switch to Linux? Same thing. That's for the networking geeks; I just want to be able to do what I've always done without having to learn a whole bunch of new stuff. So Microsoft keeps making money, but not as much as it was, and as a result about five percent of its workforce has been dismissed as surplus this year, with more cuts looming if things don't turn around.

Microsoft is doing a little pruning, which is all well and good -- but it isn't really enough, and it misses the whole point. We're not suggesting that it should dump the entire Windows line or relegate Office to the same place it sent Windows ME, but it does show that Microsoft is acting like most companies: instead of examining each aspect of what it does and how it does it, instead of listening to what its customers are saying and acting on it, it is treating the symptoms. It's treating the pain, but hasn't checked to see it's a torn bicep or just a Charley horse.

The reason we think we have opened a can of worms is because of an article that appeared in last weekend's Boston Globe about "positive deviants" -- the notion that figuring out what works and then doing it some more can't be any worse than keeping the status quo if the status quo isn't giving the desired results.

Success breeds conservatism. If you've taken something from nothing to something, then you're reluctant to upset that applecart -- even if the circumstances dictate it. It's not just that you've built the company; you also certainly don't want to negatively impact the people you've hired to help get you where you are. It's also reasonable that if your assistants are any good at their jobs, they feel the same kind of loyalty to the people who have helped them help you.

But in any organization there's a point at which the issue changes from creation to maintanence; change becomes incremental, not fundamental. The processes become more important than the goal; it isn't that you put out the best hamburger and fries that you can, but rather that the fries cook for X minutes and that the burger gets only three pickle slices and 1.25 ounces of lettuce. The customer can have it his way -- as long as he accepts that he's not going to get it cooked medium rare.

And that's where things get dicey for the boss -- be that a sole proprietorship with twenty employees or a global company with 17 divisions, products tailored to 29 regions, who knows how many vice-presidents and regional managers and a phone directory equal to that of Salt Lake City. It's the first sign of an unhealthy company: The Powers That Be are out of touch with the company's customers. There is an expectation of a certain amount of business and a certain amount of profit, but there is a fundamental flaw: the same amount of business means that profits are going to shrink, because everything always costs more.

For most businesses, the easiest solution (especially in a bad economy) is to make cuts -- which almost always means cutting payroll and benefits. Odds are that it's been easy to hire more people, and Parkinson's Law adds the factor of inevitability to that while a company is growing. It's when the growth curve flattens out that problems start showing up. Labor costs always increase; the same number of people will cost more next year than they did last year.

The more complicated solution is to make cuts -- but to first examine the systems and processes that have caused the problem to exist in the first place. Is the company providing the goods and/or services the customer wants? Is the demand for the goods/services flat because the economy is flat? Or is it because other companies are doing a better job of providing them? Is the company spending more on non-productive systems that were luxuries when times were good but aren't of any value to the customer? Has work expanded to fill the time (and employ the bodies) alloted?

Bosses have it tough, and we'd be lying if we said that making the decisions about retrenching when the margins are shrinking is easy, because there are always people involved. But at some point, that's where the buck has to stop, if only because that's where all the bucks are ultimately going.

Time, time, time, see what's become of me

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Citizen watchCitizen Men's Eco-Drive Skyhawk A-T Titanium Watch
This thing doesn't make coffee, but it does just about everything else (why do you need to know the time in 43 cities?). Lists for $850, but Amazon has it for $650.

Glock Two
Biegert & Funk GlockTwo, a clock without numbers and without hands. Lots of colors, about 18 inches square, and comes either wall-mounted or with a stand (costs extra). $1500.

Blackberry watch
inPulse smartwatch for BlackBerry®
Yes, we're aware that we are contributing to the addictions of all the CrackBerry Heads out there. But it's a lot more subtle to glance at a watch than it is to pull out that phone and start thumbing away during a candlelight dinner. $150.

More News and Notes

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Big media just got a lot bigger: Comcast and General Electric have agreed to a deal that gives the largest US cable company control over NBC Universal, but don't go planning on seeing the Olympics live on your computer just yet. The deal is definitely going to have the full attention of regulators, but Comcast is trying to blunt some of the expected bruhaha by promising to not force you to pay for Hulu. Oh, and about that logo (halfway down)...

Entertainer of the Year: Susan Boyle, whose debut performance on "Britain's Got Talent" became an indication of the true power of YouTube (at least 110,000,000 views so far), has proven that it was no fluke. Her album was released a couple of weeks ago, and is remarkable not just for the music, but also for the fact that it sold more copies in its first week than any other. Her rendition of "I Dreamed A Dream" is flawless, and the cover of "Wild Horses" makes you forget who did it first.

It's beginning to look a lot like [the Grinch Who Stole] Christmas: Christmas 2010, that is, before the GM version of the electric car shows up in California. That's okay. Not only does California have the highest gas prices in the continental US, its electricity prices are about 50 per cent higher than the national average as well.

Sites of the week: Two ways to spend time amusing yourselves: NotAlwaysRight, a compendium of stories about customers, and MyLifeIsAverage, that tracks the day to day adventures of anyone who decides to share them. Also, four Google searches on one page, which has become very handy for your humble editor.

Were these not so ridiculous, they would be signs of the Apocalypse for certain: A medical group in Britain is warning its members about the dangers of social networking, noting that doing so might violate medical ethics. Speaking of social networking, there's a Facebook group that is trying to outlaw divorce in California (thanks, Anita!). There's a government site that lets you complain about websites that violate your privacy -- and then share your complaints with people on Facebook, Twitter and Digg. We wish we were kidding.

How semi-secret government agencies spend money celebrating the 40th anniversary of their best-known invention (despite Al Gore's assertions): If you happen to spot a red balloon somewhere it could be worth 10 per cent of the prize offered by DARPA as its nod to the Internet. You have until next week; all ten of the balloons have been found, but as of this writing, no one person (or no group) has found all ten.

We warned her that the iPhone got lousy reception in Coon Rapids: Four US Senators are sponsoring a bill to cap the "early termination" fees charged by cellular service companies. Which would be fine if a) you could buy the phones at reasonable prices in the first place and b) use them with any cellular company you want. You can't and you can't, so this is DOA as soon as the phone companies start saying "get your new phone for $449.99" as opposed to "$29.99". But it won't hurt re-election campaigns.

Wait'll Steve hears about THIS: Best Buy and its predictably black-pants-and-white-shirts Geek Squad will be more than happy to charge you $300 to "optimize" an out-of-the-box Mac. Hey, everybody's got a right to make a profit, right?

New toys to play with: Google has taken another step in its mission to organize the world's information by creating its own DNS resolution service that theoretically will make it quicker for you to get to the pages you want to see, along with a dictionary -- that doesn't find misspelled words, so we'd advise sticking with Webster's. And YouTube has released to beta its Feather service, which cuts down on the latency overhead on its pages for anyone who wants to watch the entire 18 minutes of Alice's Restaurant.

Yeah, tell us something we DON'T know: A few months ago, Mom got a Gmail account at the insistence of our siblings, who thought that for some reason, they couldn't just pick up the phone and call her when the Internet is down and she couldn't get her normal email. (It happens often enough, since she lives out in the boondocks -- but the cable company provides her telephone service as well as her Internet service, so she couldn't get email anyway, but that's why she won't let them touch her computer... but we digress.) A few days later, she calls and wonders why she's seeing these ads that seem to be related to the email she happens to be reading, and gets the explanation. "That's creepy," she says. She's not the only one who thinks so, which is why the people who sell and serve online advertising are going to start talking about it before the Federal Trade Commission starts thinking about doing something about it. We're ambivalent about it; we're not fans of companies keeping data for the sole purpose of shoving advertising down our throats, but as Mr Tucker noted, "No man's life, liberty, or property are safe while the legislature is in session."

Unclear on the concept: Not that we like the idea of elected representatives telling us what they are having for lunch, but of all the people who could actually make some good use of Twitter, you would think members of Congress would be at the top of the list. Not so, apparently. Meanwhile, Google is "allowing" -- not our choice of words -- publishers to restrict access to content and still have it show up in search results. We will grant that it's Google's choice what to include and what not to include, but considering it makes a ton of money by selling search results, it seems reasonable that the content providers should be able to make a buck too.

Think of all the trees we'll save: e-book readers are slowly evolving into devices that do more than show text, which is a good thing because major magazine companies are beginning to discover them, the latest being Time Inc.'s Sports Illustrated. Adolescent boys everywhere can't wait.

Don't read this if you just got an XBox and want to see yourself double-secret probation banned by Microsoft: Redmond is coming down hard on anyone who uses an exploit -- or "cheat", if you will -- to increase your kill count in Call Of Duty: Modern Warfare II. It can also be referred to as "nosy busybodies": "Social search is here to stay," the man said. Has anyone done a study on exactly how much work time people spend on Facebook yet?

Signs of the Apocalypse: The day after Microsoft touted new Bing features the site went dark for about half an hour. If that's not enough, MS wouldn't mind it if you stopped using IE6, please. We know bobexpert wouldn't mind.

Because some things just can't be ignored

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Kitchen sinkWe got an email that said our last newsletter had everything but the kitchen sink in it, so we're rectifying that oversight by noting the Kohler 8 Degree™ offset double basin kitchen sink that includes basin racks and a wine glass rack. Before you start laughing, they start at $1668.

ADE651™ Portable Advanced Equipment Of Detection Of Explosives And Narcotics uses long-range electrostatic attraction of highly charged ions for the effective identification of even the most difficult substances. $16,500 to $60,000 each. Oh... and they don't work.

Contact lens
Contact lenses that use LEDs to project graphics on them, using radio waves to provide power. And you thought texting while driving was bad; just think of those people who will want to catch the gamecast of the SuperBowl. Not yet priced, but they're not going to be cheap either.

Nata's Corner

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Nata's PictureThis has probably been out there for a long time, but I keep coming across more and more stories about how passwords keep getting hacked, so I think it's a good idea for people to take a look at Microsoft's password checker. I guess it's safe (I don't really think they would be keeping my IP information and the password I enter, because someone would have blown the whistle on them) and it's a good idea to change your passwords periodically anyway.

Something new I just found out: Everyone has seen those Windows boxes that pop up with the choices of "Yes", "No", "Yes To All" and "Cancel" -- like when you're copying 187 pictures from your flash drive to your computer with the CD burner. You don't want to start all over (Cancel), but you also don't want to click "No" to every third photo, especially if they have names like 10093-3281.jpg. Here's the trick: If you hold the Shift key down and click "No", it's like saying "No To All". If the issue is just when you're deleting old files, you can turn off the dialog box by right-clicking on the Recycle Bin icon on your desktop, selecting Properies, and then unchecking the box that says "Display delete confirmation".

There are a million shopping lists and gift guides out there and you're probably already sick of them, but the people at McAfee have come up with one you really should read: the 12 Scams Of Christmas. If your email inbox is at all like mine, you've probably already seen most of them -- but I'll bet your wife's brother-in-law hasn't. Just be prepared if you've been invited over for a holiday party. Other lists and items of interest:

Finally, there are lots of things I'm thankful for, and I thought a lot about them last week during the holidays. I'm thankful for my family, and online shopping, and even once in a while my Other Half. I've said thanks to troops. I'm also thankful that finally someone sent Alan Ralsky to prison. If they can get some of the others the world will be a nicer place indeed.

New Certificates

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Expert In Topic Area Certified
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