Experts Exchange EE News May 2010

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May 5, 2010 >>Cinco de Mayo

What's New at Experts Exchange
Tips, Members, Honors and Awards

Editors' Choice Articles
Seven of EE's best articles

Not Qualified For Employment
So become a management consultant

Target: Facebook
Why Microsoft won't buy a timesink

Nata's Corner
Personal information, privacy, and the economy

New Certificates
New certificate holders, through May 1

What's New at Experts Exchange

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Calling All Expert Authors

Microsoft announced the general availability of Visual Studio 2010 and Microsoft .NET Framework 4, followed by the release of Silverlight 4 to the web last week.

Tried any of the above releases or the beta versions of Microsoft Office 2010 or SQL Server 2008 R2? Write an Expert review or how-to Article and share your insights with the rest of the EE community (and earn points, too).

Public service announcement: The day we published our last issue, McAfee issued an update that crippled Windows XP computers, but carlo_vanorsouw was almost instantaneous in writing up instructions on how to fix the problem.

JordanNew member: Jordan Noelle Uzzi was born to Peter Uzzi of Experts Exchange's creative department and his wife, Noelle, about seven months ago, but it's taken us a little while to get a photo (and then to remember to post it).

Recognized: CarlWebster, the highest-ranking member of Experts Exchange in the Citrix zone, was recently honored as a Citrix Technology Professional, the equivalent of a Microsoft MVP for Citrix. Congratulations!

More help: Experts Exchange has added videos to help new members with the more common tasks associated with getting solutions on the site.

Articles of note: Web development Page Editor rdivilbiss has taken the lead in getting over a dozen of his colleagues to build, and then write a series of articles about, a secure login system for websites. Part 1 and Part 2 of the series have been published; Part 3 is currently being reviewed, but can be read.

The articles include all of the code necessary to build the system, and feature not only a number of variables, but also versions in a number of languages. rdivilbiss's team has also developed a sample database using Microsoft Access, and has instructions for implementing the system in both Microsoft SQL and MySQL. It's quite an accomplishment and well worth reading.

Code snippets: In your profile, you can now select a setting to display the code snippets with or without color highlighting. The default setting can also be changed for any comment posted.

New Genius: demazter has earned his second Genius certificate, in Windows 2003 Server. Nicely done!


My First Million: Reaching the 1,000,000 point level in April 2010 were merowinger, reza_rad, irudyk, xxdcmast, roshmon, jppinto, BigRat and asyscokid.

Kudos: The Moderators handle a lot of routine work, usually having to do with a question not getting responses, and the solution is usually to change or add topic areas to the question. In one such incident, ruavol2 posted a kind message: "Thank you for doing what you guys do. For what EE has done for me. If any of you guys needed blood in an emergency I would give all I could. Thats kinda' how I feel about you guys. This site has saved my life so to speak in several ways. Corny but true."

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Tips From the Moderators

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Terms of Use and Privacy Policy

By WhackAMod, Site Administrator

In your recent visits to Experts Exchange, you may have noticed a small section at the top of pages telling you that Experts Exchange has updated the Terms of Use (formerly the Member Agreement) and the Privacy Policy. So what changed? Why are you being asked to review these documents all of sudden?

The answer to the first question is "not much." Experts Exchange had both documents reviewed and some minor changes in wording were made but all of the provisions of the Terms of Use and Privacy Policy are more or less the same as they were before.

The Terms of Use outlines what you can and cannot do as a Member of Experts Exchange and forms the core of the rules that we all live by. We would ask that you pay special attention to Section 4, paragraph E of the Terms of Use, though. That paragraph lists all of the Bad Things that you are not allowed to do as a member of Experts Exchange. Doing these Bad Things will eventually bring you to the attention of the Moderators and different Bad Things may happen to you as a result. So read it, understand it, and don't do any of it.

The Privacy Policy outlines what Experts Exchange will (and more importantly) will not do with the information it collects from you when you sign up to use the service. In a nutshell, Experts Exchange uses the information to contact you as necessary and occassionally survey you. Experts Exchange does not share the information with any third party unless you grant specific permission for them to do so.

We would ask that you take a few minutes and read both documents and make sure you understand them. If you have any questions, send them to If you happen to find typos in the documents, Andy Alsup (Experts Exchange Site Director) would love to hear from you:

Editor's note: WhackAMod is not a lawyer; he just plays one on Experts Exchange. However if you wish to hire him for lawyer-type money, he won't say no.

Editors' Choice Articles

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The following articles were designated as Editors' Choice by the Page Editors. For additional information on Articles and making sure your masterpiece is up to EE's publishing standards, check out the Article Guidelines and Article Tips zone.

A Better Website Login System, the EE Collaborative Login System
by rdivilbiss and others:

This article introduces an authentication and authorization system for a website. It is understood by the author and the project contributors that there is no such thing as a "one size fits all" system. That being said, there is a certain set of common functionalities that should be employed in a website authentication and authorization system.

One article can not discuss all aspects of such a system at the level of detail required for every web developer, so this will be one of several articles.

The purpose of this article in to introduce an open source, collaborative project by various Experts-Exchange contributors, in providing a safe, secure, robust and extensible authentication system suitable for many websites. The Login System is more aptly called an authentication and authorization system as will be discussed in more detail in the following articles. At the end of this article you will have all you need for a login page.

Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
by demazter:

This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010.

For this migration to work you will need the following software:

Demystifying the Active Directory FSMO Roles
by tigermatt:

If you've spent any time administering Active Directory, you've probably come across the concept of Flexible Single Master Operations (FSMO) roles. Their introduction is arguably one of the most important but misunderstood changes to Active Directory in the last ten years.

Take a trip down memory lane

In the days of Windows NT, one may recall the Primary Domain Controller (PDC) and Backup Domain Controller (BDC) concept. The directory was structured such that every DC, whether a PDC or a BDC, had a copy of the directory database, but only the PDC could make changes to that database. The model was inefficient, negatively impacted growth and desperately needed improving if the product had any chance of surviving.

Six Reasons Why Your VLOOKUP or HLOOKUP Formula Does Not Work
by matthewspatrick:

VLOOKUP is a tremendously useful function that allows you to "fetch" data from a specified rectangular range (the "lookup table"); this range can be on the same worksheet, a different worksheet in the same workbook, or even in a different workbook entirely.

In a VLOOKUP call, Excel will search in the left-most column of the lookup table for a sought-for value (or if an exact match is not specified, then the closest value not exceeding that sought-for value), and then return the value in the Nth column from that row in the lookup table.

However, from time to time, you may find that your VLOOKUP formula is returning an error, or is returning an incorrect value. In my experience, there are six main causes for this:
  • Data are not sorted properly
  • The value sought comes before the first range
  • No matching data found in the lookup table
  • Data type mismatch
  • Extraneous spaces
  • Special characters

Create a Win7 Gadget
by DanRollins:

This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, or to act as a gateway to a website or a larger program.

What I like about gadgets is that they are really just small HTML pages. That means: No big-project development overhead. If you have Notepad.exe and some knowledge about HTML, then you can write your own gadget. Like HTAs, they run with with full local-program privileges, and can use ActiveX objects. There is no limit to the creative things you can do with gadgets.

High Availability Exchange 2010
by demazter:

We now rely on email as a major communications tool for business, what would happen if it failed? Just think for a second how much you use email and what it would be like to lose it, even for a few hours or a day. Ideally it is there and always working and always available. That is what high availability gives you.

With Exchange 2010, high availability is much easier to achieve. The database stores have been moved to Organisational objects rather than server objects as they were in previous versions of Exchange. When we configure high availability in Exchange 2010 each Exchange Server hosts a copy of the mailbox database. This allows the Database Availability Group to re-mount the store on another server should the primary host fail.

Which STL Container?
by evilrix:

Included as part of the C++ Standard Template Library (STL) is a collection of generic containers. Each of these containers serves a different purpose and has different pros and cons. It is often difficult to decide which container to use and when to use it.

This article is a guided tour of the STL containers. It is not intended to teach you how to use each of these containers; rather, it will help you decide when and where to use each of them. It will also show you a few tips, tricks and snippets of information that are not normally documented elsewhere but may come in handy.

Not Qualified For Employment

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An editor by trade, a writer by avocation and an Expert by some cosmic practical joke, ericpete puts together the newsletter for Experts Exchange.

"In a sense, management theory is what happens to philosophers when you pay them too much."

Matthew Stewart, who graduated from Princeton in 1985 and earned a doctorate in philosophy from Oxford in 1988, wrote in his biography that since he was "not qualified for any kind of employment in particular", he became a management consultant. He was remarkably successful at it; he was also remarkably disturbed by not only what he was hearing from other management consultants, but moreso by what he was saying to people as a management consultant. So he quit. Twice.

About four years ago, Mr. Stewart wrote an article for the Atlantic Monthly entitled The Management Myth, in which he describes the only two "theories" of management. The first of those came to life in 1899 when F. W. Taylor came to the conclusion that it was management's job to set goals based on "scientifically" determined criteria about how much work should be done by each laborer, with rewards for meeting them and punishments for failing to, and that it was the laborers' job to get the job done. (One of Mr. Taylor's adherents was H. L. Gantt, whose charts for time and resource oversight are accorded almost biblical reverence by project managers from the construction industry to the fast food business.) When Harvard decided to open a graduate school in business, according to Mr. Stewart, the first-year curriculum was based mostly on Mr. Taylor's work.

By and large, workers in the first two-thirds of the 20th century hated it; they were cogs in a machine, with no voice and no freedom. On the other hand, it was very clear what one's function in the organization was, and productivity was -- at least if management followed Mr. Taylor's suggestions -- rewarded.

The other theory has its roots in the work of Elton Mayo, a Harvard Business School professor who considered labor to be a group activity, not an individual one, and as such, argued that when laborers were part of a group, their productivity would improve. Hierarchies, structure and formulas were bad; group dynamics, freedom and teamwork were good. There isn't a lot of science to it; man is a pack animal and is a lot more comfortable when surrounded by his pals. Almost everything you see on the shelves at Barnes & Noble is descended from Mr. Mayo's writings. Mr. Stewart thinks it's dishonest; "It was a way of harnessing the workers' sense of identity and well-being to the goals of the organization," he wrote, "an effort to get each worker to participate in an ever more refined form of her own enslavement."

Mr. Stewart's analysis of management consulting caused quite a stir in the industry; for all intents and purposes, he called his former colleagues and competitors a bunch of money-grubbing know-and-do-nothings whose capacity for creativity and innovation in the furthering of the goals of an enterprise ended when they learned how to draw their first chart (now, they use PowerPoints).

Stewart diagramHe struck again last month with an article on strategy+business (free registration may be required) that discusses Douglas McGregor's book, The Human Side of Enterprise. Mr. McGregor took the two theories (Theory X and Theory Y) and compared them, and while he is often considered a proponent of the second, he didn't intend that. "Two competing theories about human nature, he claimed, dominate the managerial thought-world," according to Mr. Stewart.

"Theory X says that the average human being is lazy and self-centered, lacks ambition, dislikes change, and longs to be told what to do. The corresponding managerial approach emphasizes total control... Theory Y maintains that human beings are active rather than passive shapers of themselves and of their environment... The best way to manage them, then, is to manage as little as possible. Give them water and let them bloom, say the Y-types."

The Y-types have pretty much won the day; in a lot of cases, Mr. Stewart notes, it only happened after a company became successful; he also suggests that regression is only a sudden, precipitous drop in the P/E raio away. More importantly, though, Mr. Stewart says that Mr. McGregor oversimplified things a bit with only his X and Y types.

Mr. Stewart suggests while the distinctions between X-types and Y-types is one of two sides of human nature, one also has to consider the nature of human relations; he calls them the "tragic" and the "utopian", and then applies those to both the X and Y types (see diagram at left). The result is a matrix that is a lot more tolerable to those managers with some of the less-politically-correct attributes, and gies them the out they need when it comes to explaining why their employees and subordinates arenm't as effective or productive as they could be.

But even with his refinement of Mr. McGregor's thesis, Mr. Stewart's analysis of managers' methodologies isn't really a complete tool, if only because it doesn't take an overriding factor into account: those pesky subordinates. We have seen "Controllers" who couldn't focus long enough to get anything done; "Constitutionalists" who try to legislate every possible situation and wind up with operations manuals that rival the US tax code; "Programmers" whose systems fall apart when confronted with a random event that isn't accounted for; and "Freedom Lovers" who fail to recognize that some people just need a swift kick in the pants once in a while.

"...organizations involve at least some degree of power, and power always pisses people off."

Management is politics. It is about groups of people -- even small groups of people -- getting other groups of people to do what they want, under the terms and conditions they want. We keep going back to a blog post Jay Goltz wrote in the New York Times a couple of months ago: that the only people he keeps around are the ones who are happy working, who enjoy what they do and want to do it well. That doesn't mean he doesn't have conflicts, or even that he avoids conflicts; it just means that he manages those conflicts such that his employees remain productive.

It also means that he cuts his losses. "I have learned that there is a point of no return," Mr. Goltz wrote. "No return on your time and energy, and no return on the damage done to customers and employees."

And that's the bottom line. One manages to outcomes; one's subordinates are employed to produce those outcomes efficiently. That cannot happen when there are members of the organization who cannot (or will not) work toward those outcomes -- and that's when a manager earns his keep. The key isn't necessarily being one of the four "types" Mr. Stewart has defined; it's in knowing which of the four types (or which combination of the four types) works in motivating subordinates to perform.

Target: Facebook

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Normally, we don't write more than one item for our little online publication, and normally, we don't pay a lot of attention to blogs, but when Mark Cuban isn't griping about how his Dallas Mavericks always get jobbed by the referees, he's normally a pretty thoughtful guy.

A week or so ago, he wrote a long post wondering if Facebook is the new internet, and how long it would be before Microsoft tried to buy it. He isn't being a nutcase here; Facebook has a huge userbase, and more importantly, is constantly integrating new features into its system, and has become the starting page for millions of people. That makes it an attractive target for Microsoft, and Redmond has already pumped $240 million for 1.6 per cent of the company -- before Facebook started to turn a profit.

But there is no reason to think that CEO Mark Zuckerberg will sell any time soon. For one thing, his site is ubiquitous; depending on which dictionary you turn to, "to facebook" and "to unfriend" were the "words of the year" in 2008 and 2009. Companies, cities and countries have at various times and to varying degrees blocked access to it as being not relevant to the task of the organization -- a sure sign that either employees don't have enough to do or that the work isn't compelling enough to keep their attention.

For another, Facebook is open source; indeed, the company has made it easy for companies to provide feeds directly to a user's page, along with a bunch of other tools that will build what Zuckerberg calls the social web.

Yet another reason Microsoft -- the old Evil Empire -- won't be acquiring Facebook in the near future is the ongoing chess match between Facebook and its users over privacy issues. Nata has an item noting that apparently, people are quite happy -- at least today -- sharing virtually everything about themselves, but every time Facebook tinkers with its privacy policies a maelstrom of criticism ensues. The last thing Microsoft -- which is getting a nice return on its investment by feeding Facebook advertising -- needs is US Senators (or any arm of the government) looking at its business practices too closely.

Finally, the big question about Facebook is whether it's actually here to stay. In the mid-1990s, AOL was dominant -- until it built a browser and allowed its members to see what they had been missing. Compuserve and Earthlink. 3.5-inch floppies. Grokster, Napster and Kazaa. Comdex. WebVan, SecondLife and MySpace. Vista. The list is endless, and there's no guarantee that it will be around in five or ten years.

More News and Notes

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We said "Goldman Sachs", not "Gold man sex": Senior officials at the SEC were found to have been spending their time downloading adult images instead of paying attention to the investment firm. (Thanks, Anita!) What makes us laugh, though, is that the Republicans are trying to blame the other guys for something that happened under a Republican administration.

The eye of the beholder: The sun, the earth, the volcano and the US budget.

Happy is the man whom God correcteth...: By now, you must have heard about the poor sap who celebrated his birthday, lost his iPhone, and earned a spot in the annals of technology (and a trip to Germany). Rather than recap the whole affair, we'll let you read it for yourself. However, we will tell you that there are quite a few people who think this a) might not be a bad thing for Apple or b) might be a PR setup. Either way, it can't help but diffuse some of the heat the company -- and its CEO -- are getting over both the tight controls it has over new toys and the dust-up between Apple and Adobe -- at least until Apple decides to press charges. And there's always the government.

Apropos of giving Apple a hard time, the Chinese won't make it any easier, although there's a delicious irony to counterfeiters using bootlegged versions of Windows to operate their knockoffs. The good news: you can run Flash on them. The bad news: it probably won't matter. One group of people who aren't so wary about Apple's latest toy are book publishers. They still have their own pesky problems to solve (writers are notoriously bad about actually making a deadline, for example), but having three web companies to sell to is better than just one. Apropos of industries that are having a difficult time getting their noggins around this whole, the good folks at Constantin Films, whose best known work is the Resident Evil franchise, made the news a couple of weeks ago when Constantin asked that memes of one of its films -- Der Untergang -- be removed from YouTube.

Smart people gone dumb: Those of us who know they could never figure out the answers to the GLAT can take some solace in the knowledge that the people (Google says it's the Chinese) who hacked into their system did so the old-fashioned way: they socially engineered system admins.

Lends a whole new meaning to the term M*A*S*H: It would be very easy to blame Microsoft for the image that has been floating around the web since last summer that is being considered vindication for marketing people everywhere, but that would be wrong. Instead, we just can't help but wonder what ever happened to the poor guy who actually put the PowerPoint slide together. Also in the "unclear on the concept" list: the British legislator who wrote a law that gives someone a reason to UNsecure your WiFi.

Jason's list:

They're BAAAAAAAAAACK: If you've forgotten SCO, then we'll give you a recap. In 2003, SCO sued IBM, saying that Big Blue had copied UNIX to create Linux. It also claimed that Novell extracted $50 million from IBM in exchange for saying that it -- Novell -- owned UNIX, so SCO sued Novell too. The case wandered through courts for years, but a month ago, a jury decided that Novell owns the copyrights to UNIX. SCO wants them back anyway.

Worth noting:

Signs of the Apocalypse: Android on an iPhone. Next up: Chrome on an iPad. Also, you can be charged by AT&T for not using a service, a chair that twits, and Microsoft's guide to humor (no, we're not kidding).

Nata's Corner

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Nata's PictureI think we have raised a generation of people who can't see past their own noses. Maybe they have grown up getting everything they wanted as children, but one thing is for sure: the idea that something they do today will have an impact on something they want to do in five years is obviously foreign to them, or they wouldn't be posting everything about themselves all over the Internet. You'll see that in the Times story, the subject talks about posting things to a site called Blippy? Well, right on cue, Blippy has serious problems. Have these people not heard about the AOL fiasco a few years ago? Or do they think it won't happen again?

It's a comfort to me personally that the wisdom of the mob -- the one that sends out spam -- had determined that the recession is over. I must be pretty lucky, because my junk mail is pretty much evenly divided between offers to improve my financial situation (including insurance, credit reports, advanced education and a couple of dead people who left me millions), the usual misleading subjects that have images related to various kinds of pills and diets, and the normal stuff people want to sell, with a noticeable increase related to Mother's Day flowers.

The issue of privacy, and whether or not you should expect it, came up before the US Supreme Court last week in the case of a police officer who used his department's pager to send racy text messages. It isn't quite the same as the government reading your email or spying on people through their cell phones, but when you think about how often the government wants information from Google, and the ACTA treaty that turns ISPs into finks, it's one of those things we all need to be careful of, because it's not just the bad guys who want your personal information.

Finally, in case you hadn't noticed, a study by the Pew Research Center found that a third of youngsters between the ages of 12 and 17 send out over 100 text messages a day. Users are beginning to report "text neck" from looking at the screen too much, and another study suggests that half of the texting teenaged population has suffered some kind of abuse.

New Certificates

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