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Your Technology Problems...SOLVED

FEBRUARY 2, 2011


What's New at Experts Exchange
From the Central Coast and beyond

Want To Lead? Then Do It.
On leadership by example

Nata's Corner
Airlines, Facebook and other threats

Tip From The Mods
Requesting attention

More News and Notes
When things get better

Who did what through Jan. 29


Michael Spencer and Mark BarbirMeet-up: Experts Exchange hosted its second meetup in San Francisco on January 20 at the 21st Amendment Brewery, attended by such luminaries as CEO Randy Redberg, site director Andy Alsup, creative director Mark Barbir, R&D poobah Michael Spencer and a cast of thousands several, who spent spent an entirely pleasant evening meeting and sharing a beverage or two with a couple of dozen members of the site. To those of you who made the trek to South Market, thank you for your insights, observations and company; we are truly pleased to have made your acquaintance, and hope to see you again.

We appreciated the feedback from many active Premium Service members in addition to some of the Experts that attended. We were pleased to hear all of the ways that Experts Exchange is used by our Premium Service members, including assistance for aggregating meteorogial information, and for consulting to optimize Excel and other business process functions. Thanks for all your comments and thoughts on how Experts Exchange improves your work and business experience. We also had some suggestions for fixes, including building Expert filters, and look forward to bringing those fixes to you very soon.

xllvr sent us a very nice note after the event: "So nice meeting you and Mike (and everyone else!) last night at the Meetup in San Francisco. You guys do a great job, so I'm happy to be able to meet the folks behind what drives the site. Thanks for taking the time to share what you do with me!" It was our pleasure, truly.

Kudos: One of the best things about Experts Exchange is that while there is certainly competition between Experts for points and the "Good Answer!" email, there is also a collaborative aspect that cannot be overlooked or discounted. In itsmevic's question about using VB Script in Active Directory, all of the "heavy hitters" came out: Chris-Dent, RobSampson, billprew, snusgubben, AD Guru ThinkPaper and relative newcommer KenMcF, who did a marvelous job of not only solving the problem, but working together to do it. Congratulations on a job well done!

alanhardisty is making something of a career for himself by writing articles to answer questions he sees frequently. Such was the case in StellerSystems' question about not receiving email; alanhardisty linked to his article on backpressure: "Exactly my problem. The link you provided told me everything I needed to know. Thank you so much. I love EE!"

jonlake needed some assistance with some spreadsheet coding and rising Excel star TommySzalapski stepped up: "Thanks a million for this. I seem to have some mental block when it comes to VBA. If it wasn't for EE I'd have had a complete breakdown some time ago!"

The "AW, SNAP" message from Google's Chrome browser was giving Need-a-Clue fits; jcimarron nailed the solution, with an assists from FireflyIT and ericpete: "jcimarron WOW!!! Instant and complete cure. Worked wonderfully with the Microsoft "Let us fix it" option. It destroyed my desktop arrangement a few times but seems to be settled down now. Thanks to ALL for your expert assistance. I really appreciate you super experts!!"

spud123 was fighting with a MySQL indexing problem when mwvisa1 came to his assistance: "After researching for an hour or more and trying many solutions that we compiled, mwvisa1 stepped up and was right on target with the solution he provided, perfect out of the box. He is one of the reasons we joined EE and continue to be a member. It is alos time we started giving back to the EE community so we will be moving to provide solutions where we can. Thanks mwvisa1!"

It isn't often that an Expert handles one question and solves two members' questions in one shot, but keith_alabaster did just that in alan-atkins' question regarding a "strange ISA problem". Keith had mostly figured it out, but while he and Adam were just waiting to make sure, pdmills12 popped into the question to post:

Just putting in my 2 cents and my gratitude to Keith! Our issue is almost 100% identical to Alan's. I administer an "inherited" ISA 2006 installation and we had the same issue. I follow Keith's instructions regarding the DNS settings and found that our ISA server was set as the forwarder from our DNS servers for any domains that our DNS servers couldn't resolve. I removed the DNS entries from the ISA server and put our ISP's DNS servers in our forwarders list on the DNS servers and remove the ISA servers from them. Name resolutions actually seem to be faster now. Hopefully we'll know within a week if it completely resolves the issue. A+ Thanks for the detailed responses!

That prompted Adam to return: "Keith is the man. He followed up very fast with each comment, and also give me consolation in knowing that someone out there can pinpoint these strange issues when they arise. A VERY BIG THANKS TO KEITH!"

Mea culpa: It just doesn't pay for an editor to monkey around with a columnist's work much. gggoodwin sent us a note about Nata's column last issue: "It's perhaps an obscure nit, but the PDP-11 was a DEC machine in my day, not IBM as mentioned in today's newsletter column from Nata. The whole paragraph is missing from the web version, but that's a drastic solution for a nit!" The paragraph itself is still there, but he's right; the machines the college roommate played with were PDP-11s, but the mainfraime everything was connected to was an IBM System/360. Just don't blame Nata for the error.

We also received a couple of emails about the link in the newsletter that goes to the version posted on the site, and how it was incorrectly pointing to the archive of one issued in September. A confluence of events caused the oversight, and we're confident we have a solution in place, but it does beg the question: If you have the newsletter in your email, is there any reason to think the one on the site will be different? But thanks for keeping us on our toes.

Live Webinar-Writing Faster SQL Server Queries: On Tuesday, February 8 from 11 AM-12 PM, PST, Experts Exchange expert chapmandew will give part two of his talk on Writing Faster SQL Server Queries. Limited space is available for the webinar, so register today to reserve a spot. If you missed part one of Chapmandew's talk, be sure to check it out on the Experts Exchange YouTube Channel. Interested in co-hosting your own webinar with Experts Exchange? Email Jenn Prentice at the Experts Exchange office: jenn@experts-exchange.com.

Certified, customized and cool: If you haven't grabbed one already, be sure to nab your very own certified Expert Badge and show off your skills on your personal blog or website. All the cool kids are doing it!

Tip from the Moderators

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The 'Request Attention' link is a terrific tool for helping Members get assistance from the Moderators, especially when you've asked a question, and for one reason or another you need a little extra help in getting it answered. Here are a few tips to help you be more successful when using the 'Request Attention' link:

1. When you use 'Request Attention', please be sure to include the specific reason why you are asking for a Moderator's help. Often times the request has no clear reason; in such cases the Moderators must guess at what you need, that can delay you getting the help you seek.

2. When you click 'Request Attention', EE creates a new question for you in the General Community Support zone, which generally only the Moderators monitor. Please always be sure to post any relevant information about your question in the original question. The Experts will probably never see what you put in the reason field when you click 'Request Attention'.

3. To paraphrase a folk saying, "The Mods help those who help themselves." When you ask a question, help yourself by always making sure to provide timely feedback to the Experts trying to help you. In fact, if you click 'Request Attention' to ask the Mods for more help, and they see that you have not replied to all Expert comments, the Mods will tell you to rely to the Experts before asking for additional assistance.

4. Always allow the Experts a reasonable amount of time to reply before using 'Request Attention' to ask for additional help. Please remember that the Experts are all volunteers, and so the demands of work, family, friends, and bodily functions will mean that they cannot always give you an instant reply. In addition, the Experts working on your question may be in a different time zone -- even a different hemisphere -- than you, so your "business hours" may be an Expert's "sleeping hours". A good rule of thumb is to always allow the Experts a 24-hour window from your last comment (48-hours over a weekend or major holiday).

5. If an Expert replies to one of the Moderators' "Call for Experts" on your behalf, please show some courtesy and provide timely feedback to that Expert.

Keeping those tips in mind will help the Moderators help you, and contribute toward a better EE experience for all concerned.

Nata's Corner

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Nata's PictureI'm not making this up. Mark Zuckerberg's Facebook account got hacked.

Everyone knows I like traveling, and I really used to like air travel until the folks at the TSA made it pretty unpleasant (just imagine what it's like being in line behind these people). I'm usually not that particular about airlines, but the one that I try to avoid is American, mostly because their service has never been anywhere near what the other airlines have. But when I saw a story about how American is fighting with Sabre, the company that travel agents use to find flights, over booking fees and extra charges, I started looking around, and found that American stopped selling through Orbitz, and Expedia decided to stop selling American, about a month ago; then Delta (another airline that could take some service lessons) decided to pull its listings from some of the discount sites. American says they tried to help people stranded by the big snowstorms in the east last week -- but considering the flights weren't flying, changing them at no charge doesn't seem like much of a stretch when the alternative is giving refunds and losing customers.

Pope Benedict gave kind of a half-baked blessing to social networking, saying that having "friends" online is better than not having any at all. You can tell how much cheese that cut with the Christian Science Monitor, though, which ran an opinion piece that urged its members to quit Facebook now. I'm not sure I'd go that far, but there is one thing about my settings that I have changed. Facebook has begun to roll out a secure log in, but it probably won't be available to everyone right away. You can sign up for it by going to your Account Settings and selecting "Account Security", which is the third item up from the bottom. Then click "Secure Browsing". After that, to log in, you will go to https://www.facebook.com instead of just http://www.facebook.com.

Speaking of nitwits, there's someone out there who was the first person to post a video of a teenager being beaten and robbed to Facebook -- which means, considering we all know Facebook tracks how many keystrokes and mouse clicks you make while you're on the site, that they can tell the police who it was. I'm all for privacy, but shooting a video of a crime before reporting it is almost being an accessory to the crime if you ask me. Don't like it? Believe me -- the courts are headed in that direction.

Sophos has released its annual threat preview, and it says, among other things, that the US hosts about four times as much malware as the next closest country, and more than the next eight countries combined. It also says that the number of malware pieces Sophos handled in 2010 was double the number in 2009. If you think your computer is safer now than it was a couple of years ago, the fact that you're reading this says "guess again."

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Want To Lead? Then Do It.

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An editor by trade, a writer by avocation and an Expert by some cosmic practical joke, ericpete puts together the newsletter for Experts Exchange.

"And friends, somewhere in Washington enshrined in some little folder, is a study in black and white of my fingerprints. And the only reason I'm singing you this song now is cause you may know somebody in a similar situation, or you may be in a similar situation, and if you're in a situation like that there's only one thing you can do and that's walk into the shrink wherever you are, just walk in say "Shrink, You can get anything you want, at Alice's restaurant." And walk out. You know, if one person, just one person does it they may think he's really sick and they won't take him. And if two people, two people do it, in harmony, they may think they're both faggots and they won't take either of them. And three people do it, three, can you imagine, three people walking in singin a bar of Alice's Restaurant and walking out. They may think it's an organization. And can you, can you imagine fifty people a day, I said fifty people a day walking in singin a bar of Alice's Restaurant and walking out. And friends they may thinks it's a movement." — Arlo Guthrie, Alice's Restaurant Massacree, 1967

Our good friend Guy sent us the link to a talk by Seth Godin, given at the TED conference (definitely on our bucket list) a couple of years ago that offers some insights into the nature of leadership -- that elusive process that transforms a bunch of disconnected, disaffected and directionless people into a force for change. Without going into too many details -- listen to Mr Godin's talk for yourself, or read the subtitles if that's your taste -- Mr Godin gave his audience what he thinks is the method by which people turn ideas into substantive changes.

Mr Godin's thesis starts with the observation that there have been two models for how big ideas and changes are created, spread and implemented, and that the third model is upon us. The first was the factory that used "cheap labor and fast machines" to produce goods that were inexpensive enough that everyone could buy them. The second was television -- which is an oversimplification and he knows it, but it's a lot more palatable to blame TV than advertising (the "rattling of a stick in a swill bucket") in general -- that convinced people to buy things they didn't necessarily want or need, but certainly kept a lot of people making a living.

The third model, Mr Godin says, is the concept of tribes and leadership, about connecting people and ideas, "something people have wanted forever." The Internet, he said, was "supposed to homogenize everyone by connecting us all;" instead, we have connected with those people with whom we want to be connected. "You can tell when you're running into someone in a tribe," Mr Godin postulated, "and it turns out that it is tribes -- not money, not factories -- that can change our world... that can align large numbers of people, not because you force them to do something against their will, but because they wanted to connect." Tribes beget other tribes, they connect, and it becomes a movement -- and movements effect change.

Leadership -- at least from the perspective of affecting change -- involves heresy, Mr Godin says. "The heretics look at the status quo," Mr Godin says, "and say 'This will not stand. I can't abide this status quo.'" He lists over half a dozen examples of people who, by getting a few people to help them tell their story, got the story out to thousands of people and created real change, from Al Gore's mission to reduce climate change to Bob Marley's evangelism on behalf of the Rastafarians. "Most of the leadership that we're doing is about finding a group that's disconnected but already has a yearning," Mr Godin argues, "not persuading people to want something they don't have yet."

Mr Godin's commentary isn't perfect, but not because of the few criticisms leveled at him in the comments on the TED page. Of course his observations on the nature of tribes and the possibilities of connections aren't news, even by pre-Facebook/Twitter standards. Criticizing him because Hugo Chavez isn't a paragon of democratic virtue misses the point -- that Chavez gave credence and hope to the lower and middle classes ignored by his predecessors; he led them. Reading the biographies of most of the people who posted suggests that they're very good at telling other people what to do and how to do it -- but they don't spend a lot of time creating movements themselves.

Mr Godin celebrates architect Michelle Kaufmann, who designs houses that are not merely ecologically sound but are also complementary to their surroundings, and one of our new favorite people we've never met, Tony Hsieh, who sells shoes by giving his customers "the one, the only, the best there ever was, place for people who are into shoes to find each other, to talk about their passion, to connect with people who care more about customer service than making a nickel tomorrow."

If one is to be critical of Mr Godin, it is that he only hints around at the essential characteristics of true leaders. He does say that they

  • challenge the status quo;
  • build a culture that defines the tribe;
  • are curious about people -- both inside and outside the tribe;
  • connect people -- a leader makes people feel like they will be missed if they aren't there;
  • have charisma, which, Mr Godin says, is the result of being a leader, not a necessary prerequisite; and
  • commit to the cause, to the tribe, and to the people who are there.

Many years ago, a college friend took a class in 18th century British philosophy; the final paper was supposed to be a critique of it. My friend -- who had long since decided that he would stick out a less-than-satisfactory class with four classmates -- wrote a paper that consisted of a title, one word, and a footnote that ran for about 20 lines. The word was "Dare." That's what leaders -- the Kaufmanns and Hsiehs -- do. It's not about what a leader says, though words can provoke and inspire and encourage; but rather about what a leader does... and the measure of a leader is not about how much influence or money he has, but in what his tribe accomplishes.

There are three motivators leaders can depend on, for a while anyway. One is fear -- fear of losing a job or a house or a seat on the PTA board. It's not particularly effective now that shackles and beatings are illegal, though governments have used the threat of apparent invincibility with some success over the centuries. The second is greed, and it works pretty well -- until there is blame to be assessed. The promise of the future -- stock options, a company car, or the key to the executive washroom -- are powerful incentives, if only because life should be better as one attains those rewards. There is little more debilitating to the psyche than a dream shattered, though; a leader who doesn't deliver on those promises will eventually find himself with no one following except Mr Godin's sheepwalkers.

The only consistently effective motivation for a leader is freedom, something that many of us never have a chance -- at least in our working lives -- to experience. A leader embraces his followers and shares his vision; it's not a secret from the tribe, but is rather a focal point to which the tribe subscribes. A leader sets out the path to success and is there to guide; if he has to decide and do everything, then what does he need everyone else for? A leader encourages ownership; he doesn't do all the heavy lifting, but rather encourages his tribe to emulate his commitment by making it themselves, taking up some share of the burden. A leader is an integral part of the tribe, rather than the lord and master; without the leader, the tribe has no guiding force, but without the tribe, the leader is a tree falling in a remote corner of the forest.

Ultimately, it ain't about talking the talk; it's about walking the walk.

More News and Notes

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When things get better: That's when revolutions happen -- and no matter where you live in the world, you don't have to look far to figure out why. Successful armies and repressive governments have always -- like, for centuries -- known that the way to keep control is to keep people in the dark. The problem is that you can't do that forever; sooner or later, the nasty little secrets are going to come out, and when they do, you get Tunisia where, a couple of weeks ago, it took about 27 minutes for the 23-year-old regime of dictator Zine el-Abidine Ben Ali to be run out of town. Within two weeks, Egypt shut off the Internet, Yemeni and Algerian protesters took to the streets, and Muammar el-Qaddafi of Libya blamed Wikileaks for all the turbulence in the once-peaceful (or at least quiet) autocracies.

Twitter is getting a lot of ink and pixels for being the catalyst to all the chaos, but such accolades are undeserved; on the other hand, it is fair to say that Twitter has contributed by being a means of communication that let everyone see what everyone in those countries knew and nobody talked about: at some point, living repressed and in fear is not what one wants for one's children, and there are a lot of other people who feel the same way. As communications systems improved (i.e. things got better) in those countries, courtesy of smart phones and other devices that became more readily available, it was inevitable that the "news" of shared misery would also become readily available, and that's when one comparatively little event ignites a tiny flame that would otherwise be stomped out -- except that in today's world, it takes just a couple of Twitter posts, seen and reposted by a few people, to turn it into an uncontrolled wildfire.

But as Malcolm Gladwell reported in this week's New Yorker, giving credit for "revolutions" to Twitter and Facebook might be a bit of a stretch. He quotes Golnaz Esfandiari, writing in Foreign Policy: "Western journalists who couldn't reach -- or didn't bother reaching? -- people on the ground in Iran simply scrolled through the English-language tweets post with tag #iranelection. Through it all, no one seemed to wonder why people trying to coordinate protests in Iran would be writing in any language other than Farsi."

The problem with revolutions is that the people in power -- not necessarily the autocrats, but the bureaucrats that support them -- have the sophisticated skills and knowledge necessary to running a modern government. Technology comes at a price for those governments; if you want your government to operate with the ruthless efficiency, you need computers and information, but if you have it, then it's safe to assume that someone else does, and that your control over them isn't as strong as you think. But the price the people who live under those governments may be higher; as the Iraqi people found out, the people best equipped to make sure the electricity stayed on were the ones who were doing the job under Saddam Hussein.

The betting window is closed: Nobody took us up on our offer of a pool for when the Internet would run out of IPv4 addresses; sometime between the day before yesterday and this coming Friday, they'll all be gone, so you missed out on your chance -- unless you count the ones squirreled away by Apple, HP and the other big companies that bought blocks of IP addresses they'll never use. Let the angst begin.

Courtesy of a Dodger fan: The State of the Web. We'll forgive her. Also, just for tigermatt: what you missed.

In requiem: Sargent Shriver, 95, who led the Peace Corps and later the War on Poverty, Jack LaLanne, 96, who taught people how to stay fit when television had only two colors, and Milton Levine, 97, who gave those of us old enough to remember them the Ant Farm.

Drip... drip... drip... We noted above that Wikileaks itself really doesn't have much to do with the unrest in the Middle East and North Africa, but that doesn't mean governments aren't ticked off enough to go chasing and arresting the people who retaliated against the companies that tried to help those governments stop the leaks. Friends of those arrested are promising they won't go away. Neither will the movie industry lawyers. And speaking of drips, one can only wonder if all the bad karma the recording industry has gotten for suing 12-year-olds is coming back around.

And there's a game, too: There's a list of the ads that are scheduled for showing during Sunday's Super Bowl marathon. Hopefully, none will make this list. Oh... and the Packers play the Steelers; take the Steelers to cover.

Another Obvious Lapse: Tolomir sent us a link that lead to a New Yorker piece we hadn't had a chance to read, a profile of AOL CEO Tim Armstrong (subscription required to read the whole thing) that includes the following: '[M]any of [AOL's subscribers] are older people who have cable or DSL service but don't realize that they need not pay an additional twenty-five dollars a month to get online and check their e-mail. "The dirty little secret," a former AOL executive says, "is that seventy-five per cent of the people who subscribe to AOL's dial-up service don't need it."' We certainly don't have any issue with asking people to pay for a service provided, but paying for one that isn't -- and not telling the customer that -- seems a little ... underhanded. Then again, maybe AOL subscribers don't want to have a bad customer experience.

I know -- we'll tick everyone off: In cased you missed the memo, the Federal Communications Commission okayed the acquisition by Comcast of NBC Universal, but with some conditions that make "net neutrality" -- protecting consumers against jeezly-high prices for bandwidth -- more of a likelihood. That gave the FCC the backbone to approve rules, which lead to the inevitable claims of violations and cries of outrage from just about everyone... which means the FCC probably did a pretty good job.

What's the opposite of a dropped call? One that comes when you really don't want it to. Somewhere, if you're really cynical, there's a tie-in to a Facebook phone but we don't want to go there.

Ch-ch-ch-ch-changes: Meet the temporary boss at Apple, and Eric Schmidt stepped down as Google's CEO in favor of co-founder Larry Page, and then announced that the company is hiring. We hear the company pays well -- much better than being a Cognos sales rep.

Signs of the Apocalypse: White iPhones, something worth stopping the presses for, the only honest pro athlete, new records for buzzwords per 1000 pixels and per photo op, virtual funerals (a dirge too far?), alcohol abuse and stealing licenses to spill. Also, from Jason, the history behind the Crown Jewels. Sort of.


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New Genius: shreedhar is the 23rd member of Experts Exchange to earn a Genius certificate in Exchange Email Server. Congratulations!


  • angelIII has earned 35,000,000 points overall, an ongoing record. He is also the only EE member to have 6,000,000 points in each of two topic areas, and has ten Genius certificates to go along with his Savant certificate in MS SQL Server.
  • objects has reached the 16,000,000 point level for his career.
  • hielo, the 2008 Expert of the Year, has earned 5,000,000 points in the JavaScript topic area.
  • rorya has has earned 11,000,000 points in the Microsoft Excel topic area.
  • Ray_Paseur has reached 8,000,000 points in his career at EE.
  • johnb6767 has earned 4,000,000 points in the Windows XP Operating System TA.
  • CodeCruiser is the 66th member of EE to earn 5,000,000 points overall.
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